Terms & Conditions

1. SMS Terms & Conditions

a. Consent Communication

• Collection: ECNV collects phone numbers provided during the opt-in process.
• Use: Numbers are used solely for sending appointment reminders, follow-up messages, billing-related communications, and general office related communication.
• Sharing: Phone numbers will not be shared with third parties for marketing purposes.

b. Types of Communications

• Appointment Reminders: You may receive texts reminding you of upcoming appointments.
• Follow-Up Messages: After your visit, we may send messages regarding your care.
• Billing Inquiries: Notifications about billing statements and payment due dates.

c. Message Frequency

• The frequency varies based on the type of communication and days since your last visit. You may receive up to 3 messages weekly.

d. Fees

• Standard message and data rates apply depending on your carrier’s pricing plan.

e. Opt-In Methods

• Online: By submitting a form on our website.

f. Opt-Out Method

• Reply “STOP” to any text message to opt out.
• Contact us directly to request removal from our messaging list.

g. Help

• For assistance, reply with “HELP” or visit our Privacy Policy and Terms & Conditions pages.

h. Additional Options

• You may choose not to opt in by unchecking the SMS consent box on forms.

i. Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
• Message frequency may vary

2. Examples of Text Messages

a. Appointment Reminder

Example Message: “Dear [Patient Name], your appointment with [Doctor Name] is scheduled for [Date and Time]. Please confirm by replying Y.

You may opt out at any time by replying STOP.”

b. Follow-Up Message

Example Message: “Hi [Patient Name], we hope you had a good visit with [Doctor Name] today! Your test results are ready, please contact us to schedule a follow-up appointment.

You may opt out at any time by replying STOP.””

c. Billing Inquiry

Example Message: “Hello [Patient Name], your billing statement for services rendered on [Date] is now available. Please review and pay by the due date to avoid any late fees. 

You may opt out at any time by replying STOP.”

d. General Office Related Information

Example Message: “Hello [Patient Name], your new glasses have arrived at the office. Please stop by at your convenience to pick them up.

You may opt out at any time by replying STOP.”